Customer Success Lead

  • Customer Success
  • Amsterdam, Netherlands

Customer Success Lead

Job description

Customer Success is when your customers achieve their Desired Outcome through their interactions with your company.” - Lincoln Murphy 


Are you passionate about the customer experience? Join our fast-paced Amsterdam HQ as our new Customer Success Lead!


Recruitee is one of the fastest growing SaaS companies in the Netherlands, winner of the OnRec awards 2018 and one of the Sprout Challenger 50. Our product is used by over 2,000 amazing companies including Hotjar, Vice, Scotch & Soda, Greenpeace, and Bunq. We are on a mission to create the software that will revolutionize recruitment and are now seeking a talented Customer Success lead to enhance our brilliant team.


As our Customer Success Lead you will take ownership of the customer experience and ensure the success of Recruitee's customers. You will track and proactively act upon key customer success metrics to improve activation, retention, revenue, expansions and referrals. You will facilitate the successful onboarding of new customers, to drive fast product adoption whilst ensuring they have the training and knowledge to leverage Recruitee to its full potential.

 

This team and the foundations are still being developed so if the idea of owning the operational and strategic aspects of customer success excites you, then read on!!

 

What you will do

  • Lead, grow and guide the customer success team

  • Master our product and understand what it means for a customer to be successful with Recruitee

  • Take ownership of the key customer success metrics and proactively act upon them

  • Set goals, targets and KPIs for your team and be responsible for reaching them

  • Build out the ideal customer success journey and develop key processes and best practices

  • Drive product adoption and user success by proactively engaging our customers through onboarding, account management, and guidance

  • Align with other departments, such as marketing and sales, to ensure a seamless customer journey

Requirements

What you’ll bring to the team

  • 2+ years experience in a Customer Success role, preferably in B2B SaaS

  • Ownership of both the operational and strategic sides of customer success

  • A data-driven and results-oriented mindset

  • Experience with customer success metrics and analytics software

  • Tech-savvy with a strong understanding of SaaS software

  • A structured approach to improving process and implementing projects

  • Fluent in English (Dutch is a plus)

  • A true passion for making customers successful, you want all of our clients to feel the Recruitee love!


What we offer

  • THE coolest office space in Amsterdam on the Keizersgracht

  • A generous training budget per year & competitive salary

  • Huge potential for personal and professional growth 

  • An energetic, international (13+ nationalities) and super motivated team

  • MacBook Air, alongside all the tools you need

  • A fun company culture with plenty of events

  • Full ownership in your role! We want you to tell us what to do and what to focus on.

 

Did this get your blood pumping?

We’re on a mission to create the best talent acquisition platform around. Are you ready for this? Join our team!


Recruitee is an Equal Opportunity Employer.