Customer Success Lead

  • Customer Success
  • Amsterdam, Netherlands

Customer Success Lead

Job description

Recruitee is one of the fastest growing SaaS companies in the Netherlands, winner of the OnRec awards 2018 and current nominee for the Deloitte fast 50. With cool companies choosing Recruitee, including; Vice, Hotjar, Greenpeace, Tiqets, and Usabila we are making waves in the HR tech space and are now seeking a talented Customer Success lead to enhance our brilliant team.


As our Customer success lead you will confidently advise, influence and support our users improving overall customer satisfaction, expansion, and retention. You will facilitate successful onboarding of new customers, to drive fast product adoption whilst ensuring they have the training and knowledge to leverage Recruitee to its full potential.

 

This team and the foundations are still being developed so if the idea of championing improvement projects and building excites you, then read on!!

 

What you will do

  • Lead, and grow the customer success team

  • Have full ownership of customer success and the key metrics; Measure, analyze, improve, and report on usage metrics

  • Build the customer success journey, improving processes as you go!

  • Build trusted partnerships, empowering our customers to achieve their ongoing hiring goals using Recruitee

  • Drive product adoption and user happiness by proactively engaging our customers through training, feature demos or user suggestions

  • Identify strategic areas to optimize the customer journey through projects such as; establishing the smooth transition from sales, identify the onboarding process, defining best practices, etc.

  • Master the recruitee product, holding the knowledge to offer solutions and suggestions for every individual customer

Requirements

What you’ll bring to the team

  • 2+ years experience in a Customer Success role preferably B2B, working with SaaS or subscription products

  • Data-driven approach 

  • Experience in setting up success processes  

  • An understanding of SaaS software

  • A structured approach to process improvements and implementation projects

  • Fluent in English (Dutch is a bonus)

  • A true passion for our customers and driving success, you want all of our clients to feel the recruitee love!


Bonus points for

  • Experience with mixpanel analytics

  • Previous experience in leading a team

  • Technical knowledge; HTML,CSS, API


What we offer

  • THE coolest office space in Amsterdam on the Keizersgracht

  • A generous training budget per year & competitive salary

  • Growth potential 

  • An energetic, international (13+ nationalities) and super motivated team

  • MacBook Air, alongside all the tools you need

  • A yearly company retreat

  • Full ownership in your role, tell us where to be focusing, what needs improving which metrics are interesting and so on!

 

Did this get your blood pumping?

We’re on a mission to create the best hiring platform around, and we won’t stop before we’ve achieved this. Are you feeling this? Join our team!


Recruitee is an Equal Opportunity Employer.