Customer Success Manager (US/CA)
United States, New York, New YorkCustomer Success
As a Customer Success Manager, you will be responsible for the care of your own portfolio, ensuring the successful onboarding of new Recruitee customers, managing the expansion and renewal of our customer base, and being a trusted advisor on the best hiring practices. Successful team members are hands-on, have a high level of ownership, and are obsessed with giving our customers the best experience possible with prompt replies and solutions that work. This is an exciting career opportunity at a dynamic growth-stage scale-up where your contribution is directly visible at the company level.
About the Team
We are a growing team of 18 Customer Success Managers across the New York and Amsterdam offices, and our mission is to help our customers grow their teams and companies in the most efficient way. The key to unlocking this is building and maintaining a trusting relationship with our customers and together building a collaborative culture within their companies. We are not afraid to challenge the status quo to help our customers with their recruitment 💪.
Your 12-month journey
The first 3 months, you will spend focusing on learning everything there is to know about Recruitee: understand the product, our processes, the teams, the customers and more. You will be working closely together with the other team members and have onboarded your first new customer!
After 3 months, you will have taken responsibility and ownership of your own portfolio, taken further steps in onboarding new Recruitee customers and started to learn more about the Recruitee software and our product team.
After 1 year, you have mastered your way in how we keep our customers happy by ensuring they get the full value from Recruitee. You have negotiated contracts, did some "health checks", developed a deep understanding of our customer's needs and greatly impacted the onboarding of happier customers.
What you'll do
Manage a book of 30-40 mid-market customers assuming responsibility for these customers reaching their hiring objectives with Recruitee
Lead the onboarding and implementation for new customers
Lead the commercial conversations related to renewals and most upsell opportunities
Negotiate contracts and close renewal agreements
Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reducing churn
Develop a deep understanding of customer goals and needs
Master Recruitee's software, working closely with the product team for feedback and future roadmap direction
What you’ll bring to the team
2+ years of hands-on account management or customer success in the tech/SaaS industry
Confident in a tech environment and comfortable with new software
Strong interpersonal skills and a passion for consistently providing a great customer experience
Ability to identify and drive commercial opportunities, a sales background is beneficial
Experience managing a book of high-touch, mid-market accounts
Empathetic and persuasive, with a strong mix of emotional intelligence and business savviness
Yearly salary base: 80K - 95K + commission
Work from home with the possibility to go to one of WeWork’s shared office spaces around NYC whenever you’d like
A chance to be part of and shape one of the hottest, fast-growing US scale-up with Dutch/Polish roots
Work in a diverse and multicultural team
Health, vision, and dental benefits
Working within an international, friendly team that truly values your contribution
17 paid PTO + public holidays + 7 paid sick days
Work from anywhere for 4 weeks/year
Annual bonus based on company performance
Fitness subscription (ClassPass) + mental health support (TalkSpace & OpenUp)
Brilliant culture and informal, fun colleagues
A $1,500 yearly training budget
Apple gear and phone plan alongside all the tools you need to succeed
Recruitee develops innovative, collaborative hiring software to help companies hire better together.🤲
We’re headquartered in Amsterdam with Poznan, Wroclaw, and New York offices and a remote team around Germany! Our international community just crossed 220+ happy employees of 30+ different nationalities. We are proud of our humble beginnings that have now transformed into rocketing growth with 5000 much-loved customers worldwide, and we are not stopping here.
Have we caught your attention? ⚡️
If you’d like to be part of this amazing journey, please apply now or reach out to Tracy, the recruiter responsible for this role, via email at email@example.com, WhatsApp or LinkedIn for more information. We look forward to meeting you soon!
Recruitee is an Equal Opportunity Employer. We celebrate diversity and welcome applications from underrepresented groups and encourage people of all backgrounds to apply. We do not discriminate based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, neurodiversity, or status as an individual with a disability.