Customer Support Specialist (English & German)

  • Support
  • Poznan, Poland

Customer Support Specialist (English & German)

Job description

Recruitee develops the most innovative Recruitment SaaS platform to help companies worldwide hire better. Our recruitment software is used by over 2,000 amazing companies including Hotjar, Vice, Scotch & Soda, Greenpeace, and Bunq. And for our international startup in the heart of Poznań, we are looking for a full-time Support Specialist!


We are looking for Candidates with Fluent English and German language skills. And our ideal candidate would have excellent communication and problem-solving skills with previous experience in customer support, alongside a love for tech, and an eagerness to master the Recruitee software! You will be based in Poznan, Poland and will be part of the Support team based in Amsterdam. You will report into the Head of Support also located in the Amsterdam office. 


What you will do

  • Proactively handling questions and issues from our customers through our ticketing system

  • Provide friendly, precise 1st line support via Chat, E-mail and Phone

  • Being responsible for the care of our English and German-speaking customers

  • Knowing the Recruitee Product inside out, acting as the go-to person for users of Recruitee

  • Automatically gain a seat on the Product team (that’s all of us 🕺) providing valuable insights and feedback on our software

Requirements


What you’ll bring to the team

  • Fluent English and German language skills

  • 1+ years experience in a customer service or support role

  • Experience using ticketing systems such as; Intercom, Zendesk, etc. 

  • Top-notch verbal and written communication skills

  • Positive outlook and a sense of humour

  • You are tech-savvy and have the ability to relay complex technical concepts in a simplified way 

  • Ability to work on alternate shifts (09:00-17:00 and 15:00- 23:00) 


Bonus points for ⭐️

  • Experience working within an international team

  • Experience in a SaaS and/or B2B environment


What we offer

  • Salary range: 3500 - 5000 PLN net (4900 - 7100 PLN gross) employee contract

  • A product-focused company culture where your opinion matters

  • €500 travel budget to visit your colleagues in Amsterdam

  • €1000 yearly training budget to keep you sharp and in tune with trends

  • 26 days of paid vacations

  • Private health care (LuxMed)

  • Fitness card (OK System)

  • Comfortable office in the heart of Poznań (Kupiec Poznański)

  • MacBook + displays 


Did this get your blood pumping? 💪

We’re on a mission to create the best recruitment software around, and we won’t stop before we achieved this. Are you feeling this? Join our team!


Recruitee is an Equal Opportunity Employer.