Customer Support Specialist - English Speaking

  • Support
  • Amsterdam, Netherlands

Customer Support Specialist - English Speaking

Job description

At Recruitee, we believe that great teams are built together. So we've built the best SaaS recruitment software around that helps companies collaboratively find and hire great people. Headquartered in Amsterdam with a powerful tech hub in Poland over the course of three years, Recruitee has grown from 30 beta users to over 2000 users worldwide – from startups like Growth Tribe and Hotjar, to companies such as Bunq, Lacoste, Scotch & Soda and Greenpeace.


Our global customers 💙 our product, but sometimes they just need some support.

And this is where you come in! Whether it be questions on features, using certain tools or advice on how to use the boolean search bar. As our product Guru you know the answers to all of our customer's questions and relay them with ease in a friendly, positive way.

 

What you will do

  • Proactively handling questions & issues from our customers through our ticketing system

  • Being responsible for the care of our global customers

  • Knowing the Recruitee Product inside out, acting as the go-to person for users of Recruitee, internally and externally

  • You will provide our clients with flawless answers and great, friendly service

  • Automatically gain a seat on the Product team (that’s all of us ;)) Providing your insight and feedback on Recruitee features &product, to ultimately make us the best hiring platform around!

Requirements

What you’ll bring to the team

  • 1-3+years experience in a support role (technical or in a SaaS environment)

  • Top-notch communication skills

  • A true problem solver, even for those tricky questions!

  • Ambitious and ready to help us make a solid support foundation, adding help articles, thinking of improvements etc.

  • You are tech savvy and have no problem in relaying complex technical concepts in a simplified way

  • You have a true love for building lasting client relationships and you know how to intertwine this with your commercial skills

  • You can turn customers feedback into product improvement recommendations

  • Fluency in English, any additional languages is a bonus

What we offer

  • An ambitious startup with global ambitions, where you can be of a major influence on the growth and development of Recruitee (and, yourself!)

  • A generous training budget and personal plan to develop yourself & your career

  • An energetic, international and super motivated team

  • A salary that's based on your level of expertise and experience in one

  • A great and informal work environment on the beautiful canals of Amsterdam!

 

Did this get your blood pumping?

We’re on a mission to create the best hiring platform around, and we won’t stop before we achieved this. Our team is highly dedicated to this mission. Are you feeling this? Join our team!

 

Recruitee is an Equal Opportunity employer.