Recruitee develops the most innovative Recruitment SaaS platform to help companies worldwide hire better. Our recruitment software is used by over 2,000 amazing companies including Hotjar, Vice, Scotch & Soda, Greenpeace, and Bunq. And for our buzzing startup in the heart of Amsterdam, we are looking for a full-time French Support Specialist!
Our global customers 💙 our product, but sometimes they just need some support.
And this is where you come in! Whether its questions on our recruiting features, advice on job posting or just help with setting up. As our product Guru you know the answers to all of our customer's questions and relay them with ease in a friendly, positive way.
What you will do
Proactively handling questions & issues from our customers through our ticketing system
Being responsible for the care of our French customers
Knowing the Recruitee Product inside out, acting as the go-to person for users of Recruitee, internally and externally
You will provide our clients with flawless answers and great, friendly service whether it is over the phone (10%) or live chat (60%)
Work on side projects to develop yourself and help the business
Automatically gain a seat on the Product team (that’s all of us ;)) Providing your insight and feedback on Recruitee features & product, to ultimately make us the best around!
What you’ll bring to the team
Fluent in French and English (Additional Spanish is our preference)
1+ years experience in a support role (SaaS or technical environment is a bonus!)
Top-notch communication skills
A true problem solver, even for those tricky questions!
You are tech savvy and have no problem in relaying complex technical concepts in a simplified way
You have an interest in digital products and are eager to join a SaaS Startup
You can turn customers feedback into product improvement recommendations
What we offer
Great office and location, right on the Keizersgracht!
A chance to be part of and to shape one of the hottest, most ambitious start-ups in Europe
Working within an international, friendly team that truly values your contribution
Brilliant culture and an informal, ‘come as you are’ dress code
A €1,500 yearly training budget
Apple gear, alongside all the tools you need to succeed
Did this get your blood pumping?
We’re on a mission to create the best recruitment software around, and we won’t stop before we achieved this. Our team is highly dedicated to this mission. Are you feeling this? Join our team!
Recruitee is an Equal Opportunity Employer.