Customer Support Specialist (French Market)

  • Support
  • Amsterdam, Netherlands

Customer Support Specialist (French Market)

Job description

Recruitee develops the most innovative Recruitment SaaS platform to help companies worldwide hire better. Our recruitment software is used by over 2,000 amazing companies including Hotjar, Vice, Scotch & Soda, Greenpeace, and Bunq. And for our buzzing startup in the heart of Amsterdam, we are looking for a full-time French Support Specialist!


Our global customers 💙 our product, but sometimes they just need some support.

And this is where you come in! Whether its questions on our recruiting features, advice on job posting or just help with setting up. As our product Guru you know the answers to all of our customer's questions and relay them with ease in a friendly, positive way.


What you will do

  • Proactively handling questions & issues from our customers through our ticketing system

  • Being responsible for the care of our French customers

  • Knowing the Recruitee Product inside out, acting as the go-to person for users of Recruitee, internally and externally

  • You will provide our clients with flawless answers and great, friendly service whether it is over the phone (10%) or live chat (60%)

  • Work on side projects to develop yourself and help the business

  • Automatically gain a seat on the Product team (that’s all of us ;)) Providing your insight and feedback on Recruitee features & product, to ultimately make us the best around!

Requirements

What you’ll bring to the team

  • Fluent in French and English (Additional Spanish is our preference)

  • 1+ years experience in a support role (SaaS or technical environment is a bonus!)

  • Top-notch communication skills

  • A true problem solver, even for those tricky questions!

  • You are tech savvy and have no problem in relaying complex technical concepts in a simplified way

  • You have an interest in digital products and are eager to join a SaaS Startup

  • You can turn customers feedback into product improvement recommendations

What we offer

  • Great office and location, right on the Keizersgracht!

  • A chance to be part of and to shape one of the hottest, most ambitious start-ups in Europe

  • Working within an international, friendly team that truly values your contribution

  • Brilliant culture and an informal, ‘come as you are’ dress code

  • A €1,500 yearly training budget

  • Apple gear, alongside all the tools you need to succeed


Did this get your blood pumping?

We’re on a mission to create the best recruitment software around, and we won’t stop before we achieved this. Our team is highly dedicated to this mission. Are you feeling this? Join our team!

Recruitee is an Equal Opportunity Employer.