Customer Support Specialist - German Market

  • Support
  • Amsterdam, Netherlands

Customer Support Specialist - German Market

Job description

At Recruitee, we believe that great teams are built together. So we've built the best SaaS recruitment software around that helps companies collaboratively find and hire great people. Headquartered in Amsterdam with a powerful tech hub in Poland over the course of three years, Recruitee has grown from 30 beta users to over 2000 users worldwide – from startups like Growth Tribe and Hotjar, to companies such as Bunq, Lacoste, Scotch & Soda and Greenpeace.

 

Our global customers 💙 our product, but sometimes they just need some support.

 

And this is where you come in! Whether it be questions on features, using certain tools or advice on how to use the boolean search bar. As our product Guru you know the answers to all of our customer's questions and relay them with ease in a friendly, positive way.

 

You feel responsible for your customers and when they call our office; they will always ask for you. Not only because you are such a delightful person, but also because your advice assures them to make the right decisions to use their ATS tool in the correct and most successful way.

 

What you will do:

 

  • Proactively handling questions & issues from our customers through our ticketing system

  • Being responsible for the care of our German customers

  • Knowing the Recruitee Product inside out, acting as the go-to person for users of Recruitee, internally and externally

  • You will provide our clients with flawless answers and great, friendly service

  • Automatically gain a seat on the Product team (that’s all of us ;)) Providing your insight and feedback on Recruitee features &product, to ultimately make us the best hiring platform around!

 

Requirements

What you’ll bring to the team

 

  • Top-notch communication skills

  • A true problem solver, even for those tricky questions!

  • You are tech savvy and have no problem in relaying complex technical concepts in a simplified way

  • You have a true love for building lasting client relationships and you know how to intertwine this with your commercial skills

  • You have an interest in digital products and are eager to join a SaaS Startup

  • You can turn customers feedback into product improvement recommendations

  • Fluency in German and English, any additional languages is a big bonus

 

What we offer

 

  • An ambitious startup with global ambitions, where you can be of a major influence on the growth and development of Recruitee (and, yourself!)

  • A generous training budget and personal plan to develop yourself & your career

  • An energetic, international and super motivated team

  • A salary that's based on your level of expertise and experience in one

  • A really cool office location on the Amsterdam canals

  • A great work environment and location in the beautiful canals of Amsterdam!

Did this get your blood pumping?

We’re on a mission to create the best hiring platform around, and we won’t stop before we achieved this. Our team is highly dedicated to this mission. Are you feeling this? Join our team!

 

Recruitee is an Equal Opportunity employer.