Director of Customer Success
RemoteNetherlands, Noord-Holland, AmsterdamCustomer Success
Your mission as Director of Customer Success will be to ensure all customers love Recruitee. You’ll lead customer success & support teams and work closely with senior leadership to translate customer feedback and behaviour into commercial opportunities. Reporting directly to the CEO, you’ll get the chance to contribute to Recruitee’s overall strategy by challenging the fundamentals of the business, e.g., product features, upsell paths, and pricing approach.
About the team
The customer success team consists of 19+ people across our offices in New York, Amsterdam, and remote throughout Germany. Its mission is to help our customers grow their teams and companies. The key to unlocking this is building a trusting relationship with our customers and a collaborative culture within their companies. Your direct reports will be the Customer Success Team Leads and the Head of Customer Support, who leads a team of 20+ support specialists.
Your 12-month journey
In the first three months, you’ll focus on learning about Recruitee, understanding the product, the target markets (Benelux, DACH, US-CA), the HR tech landscape, and customers, besides learning about our systems and processes. You will also get to know the team and start building relationships.
After six months, you will be fully immersed in the role and have developed a vision for the next few years regarding where Recruitee wants and should progress. You will have also run successful campaigns around upsells to higher plans. Furthermore, you will look into how we could initiate cross-selling with the other companies from the group.
After 12 months, you’ve mastered your Director of Customer Success role and had a massive impact on the team and company.
What you'll do
Retention & churning reduction – keeping retention high and churn low. Translate customer observation on why they churn into action points.
Adoption – ensuring our customers get the best value out of the tool. Driving adoption and providing our customers are aware of all the different features.
Advocacy – deploying initiatives (campaigns, discounts) to enable our customers to refer other companies to recruitee.
Gatekeeper/voice of the customer internally – convey customers’ feedback to the internal organisation constructively and positively.
- Help Recruitee move upmarket – building a strategy to move from small customers to Mid Market.
Spot opportunities in untapped markets – BNL, DACH & US are our focus markets, but perhaps there’s an untapped potential in other regions. Scout those untapped potentials to create more winning markets.
Customers success transformation – developing customer success as an organisation within the context of moving upmarket.
What you’ll bring to the team
10+ years of work experience in customer success.
Commercially savvy – you wouldn’t shy away from running an upsell campaign.
Product geek – we’re a product-led company; the product is the foundation of who we are.
Natural connector – good interpersonal communication skills, essential to connect with the other department heads and build relationships.
Data-driven – you understand how to calculate key metrics and translate data into actions.
Ability to challenge the status quo and spot opportunities.
Operational expertise – understanding the difference in dynamics within the business operations.
Why Recruitee 💙
A chance to be part of and to shape one of the hottest, most ambitious scale-ups in Europe.
€ 1,500 annual training budget.
25 paid holiday days.
Pension scheme & fitness subscription.
Annual bonus based on company performance.
Apple MacBook alongside a Home Office budget.
Work from anywhere for 4 weeks/year.
Annual travel budget to visit the team in Poland.
An inclusive and international work environment with a lot of fun thrown in!
Impactful role at one of the fastest-growing companies in Europe.
We’ll save you the startup pitch of Friday beers, and ping-pong. Visit our Instagram to check us out: https://www.instagram.com/recruitee
Recruitee develops innovative SaaS Recruitment Software to help companies hire better, and we are on a mission to make great hiring accessible to all. 🤲 We’re headquartered in Amsterdam with offices in Poznan, Wroclaw, and New York! Our international team just crossed 200 happy employees of 25 nationalities. We are proud of our humble beginnings that have now transformed into rocketing growth with over 4,000 much-loved customers worldwide, and we are not stopping here.
Have we caught your attention? ⚡️
Recruitee is an Equal Opportunity Employer. We celebrate diversity and welcome applications from underrepresented groups and encourage people of all backgrounds to apply. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, neurodiversity, or status as an individual with a disability.
Prior to or upon employment, it may be required to provide a certificate of conduct or similar document for this role. Recruitee has partnered with Validata for this.