Head of Customer Success

  • Customer Success
  • Amsterdam, Netherlands

Head of Customer Success

Job description

Customer Success is when your customers achieve their desired outcome through their interactions with your company.” - Lincoln Murphy 


Recruitee is one of the fastest growing SaaS companies in the Netherlands, winner of the OnRec awards 2018 and one of the Sprout Challenger 50. Our product is used by over 2,000 amazing companies including Hotjar, Vice, Scotch & Soda, Greenpeace, and Bunq. We are on a mission to create the software that will revolutionize recruitment and are now seeking a talented Head of Customer Success to enhance our brilliant team.


As our head of Customer Success you will have ownership of the entire customer lifecycle to ensure the success of Recruitee's customers. As a customer centric company user NPS is your main OKR and you will track, and proactively act upon key customer success metrics to improve onboarding, retention, revenue, expansions and referrals. 


The support and Succes team, both under your management will be responsible for providing our users with the training and knowledge to leverage Recruitee to its full potential. This team and the foundations are still being developed, so you will be digging into the data and building the team to bring us to the next level

 

What you will do

  • Lead, grow and guide the support and customer success team (<10 FTE)

  • Take ownership of the key customer success metrics and proactively act upon them

  • Set goals, targets and OKR's for your team and be responsible for reaching them

  • Build out the ideal customer success journey and develop key processes and best practices

  • Drive product adoption and user success by proactively engaging our customers through onboarding, account management, and guidance

  • Align with other departments, such as marketing and sales, to ensure a seamless customer journey

Requirements

What you’ll bring to the team

  • 3+ years experience in a Customer Success role, within SaaS

  • Ownership of both the operational and strategic sides of customer success

  • A data-driven and results-oriented mindset

  • Experience with customer success metrics and analytics software

  • Tech-savvy with a strong understanding of SaaS software

  • A structured approach to improving process and implementing projects

  • Fluent in English 

  • A true passion for making customers successful, you want all of our clients to feel the Recruitee love!

What we offer

  • THE coolest office space in Amsterdam on the Keizersgracht

  • A generous training budget per year & competitive salary

  • Huge potential for personal and professional growth 

  • An energetic, international (13+ nationalities) and super motivated team

  • MacBook Air, alongside all the tools you need

  • A fun company culture with plenty of events

 Did this get your blood pumping?

We’re on a mission to create the best talent acquisition platform around. Are you ready for this? Join our team!


Recruitee is an Equal Opportunity Employer.