IT Service Desk Specialist

  • QA
  • Poznań, Poland

IT Service Desk Specialist

Job description

At Recruitee, we believe that great teams are built together. That's what we do and that's what our SaaS platform supports. Founded in 2015, our recruitment tech platform has grown from 30 beta users to over 2000 customers worldwide, including Greenpeace, Hotjar, Usabilla, Vice, and Tiqets. We have two offices, one in Poznań (Product - Design / Development), and one in Amsterdam (Sales / Support / Marketing / Growth).


We are looking for a IT Service Desk Specialist to join our team in Poznań.


What will be your responsibilities:

  • Providing 2nd line support for customers in written form (Intercom),
  • Acting as a first point of contact for all IT-related matters,
  • Investigating, diagnosing (root cause analyses) and providing initial support for the users,
  • Registering, classifying and prioritizing incidents, service requests & standard changes,
  • Delivering resolution and service restoration according to priority,
  • Providing solution and document workarounds, advising users on steps which could be taken to avoid same problem from occurring again,
  • Testing new features before releasing them on production.


Working in our team means:

  • Salary range: PLN 3 600 -  5 000 UoP (or B2B equivalent),
  • A fast-paced learning environment with lots of room for personal development,
  • Direct impact on the product,
  • Flexible work hours with healthy work-life balance,
  • OK System fitness card,
  • Paid vacations (on B2B).

Requirements

  • Written and spoken English skills on at least B2 level,
  • Great communication skills and customer & service oriented attitude,
  • Strong problem-solving skills and structured way of working, 
  • Familiarity with online office software, e.g. Google Docs, Sheets,
  • Ability to troubleshoot user problems, ideally with regard to operating systems (Windows, macOS),
  • Ability to pick up easily new technologies, procedures and applications,
  • Strong motivation for learning.


Additional advantages would be: 

  • Previous experience with customer support, ideally but not necessarily in IT.


Sounds interesting? Click "Apply" to proceed. 


If you have any questions, feel free to contact us at marcin@recruitee.com.


Read more about Recruitee on our website - https://recruitee.com