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Product Education Manager

Amsterdam, Noord-Holland, NetherlandsMarketing

Job description

Your mission
As our Product Education Manager you will help our customers become experts in the Tellent products (later this year Recruitee, kiwiHR, and Javelo are becoming Tellent). As a PEM, you’re a technical writer with an eye for detail and a passion for helping customers become more knowledgeable through various formats of content. You’ll own the help centre and be responsible for creating content like help articles, walkthrough videos, user guides, and more for the three product lines.

About the Team

You’ll be in the Marketing team, reporting to the Director of Product Marketing and working alongside 4 Product Marketers. Together, you will help bring products to market and educate customers on how to use them. Your closest stakeholders will be Product Marketers, Product, and Support.

Your 12-month journey

The first couple of months, you’ll spend learning the 3 product lines on a technical level. You’ll sit with our Product, Product Marketing, and Support teams to get a full understanding of how our customers use the products and what we’re building. You’ll also get a feel for our processes and workflows, help centre set-ups, and current style guides.

After 3 months
, you’ll have full ownership of the Help Centres for the three product lines. You’ll be creating content for product launches and releases and will bring your own suggestions for improvements to workflows and content.

After 1 year,
you’ll be working as a well-oiled machine with efficient processes, new forms of content, and happy customers that are able to better understand how to use our products. You’ll be reporting on KPIs like article reviews, content engagement, and support chat volumes, etc. to showcase how your efforts have made it easier for our customers to hire better, together

What you’ll be doing

  • Own the help centre for three product lines

  • Create and maintain help articles, FAQs, user guides, and walk-through videos

  • Work closely with Product Marketing, Product, and Success teams

  • Create engaging content that is easy to understand

What you’ll bring to the team

  • 2 years of Technical writing experience, in a similar role or as part of Customer Support role

  • Excellent communication skill and an eye for detail

  • Able to collaborate cross-functionally

  • Passionate about creating fun and engaging but simple-to-understand content

  • Comfortable creating video content yourself - like walk-throughs

  • Fluency in English is required, German or French is a plus

Job requirements

Why Recruitee 💙

  • A chance to be part of and to shape one of the hottest, most ambitious scale-ups in Europe.

  • € 1,500 annual training budget.

  • 25 paid holiday days.

  • Pension scheme & fitness subscription.

  • Apple MacBook alongside a Home Office budget.

  • Work from anywhere for 4 weeks/year.

  • Annual travel budget to visit the team in Poland.

  • An inclusive and international work environment with a lot of fun thrown in!

  • Impactful role at one of the fastest-growing companies in Europe.

  • We’ll save you the startup pitch of Friday beers, and ping-pong. Visit our Instagram to check us out:

About Recruitee

Recruitee develops innovative SaaS Recruitment Software to help companies hire better, and we are on a mission to make great hiring accessible to all. 🤲 We’re headquartered in Amsterdam with offices in Poznan, Wroclaw, and New York! Our international team just crossed 200 happy employees of 25 nationalities. We are proud of our humble beginnings that have now transformed into rocketing growth with over 4,000 much-loved customers worldwide, and we are not stopping here.

Have we caught your attention? ⚡️

If you’d like to be part of this amazing journey, please apply now or reach out via email or LinkedIn for more information. We look forward to meeting you soon!

Recruitee is an Equal Opportunity Employer. We celebrate diversity and welcome applications from underrepresented groups and encourage people of all backgrounds to apply. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, neurodiversity, or status as an individual with a disability.

Prior to or upon employment, it may be required to provide a certificate of conduct or similar document for this role. Recruitee has partnered with Validata for this.


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