Customer Success Manager - Key Accounts Benelux
Hybrid- Amsterdam, Noord-Holland, Netherlands
Customer Success
Job description
This role can be worked from anywhere in the Netherlands, with occasional visits to Amsterdam for events like Summer or Winter Holidays party.
Your mission
As a Customer Success Manager Key Accounts in the Benelux market, you will be responsible for your own portfolio, managing and driving the expansion and renewal of our customer base (incl. cross- and upsells) as well as being a trusted advisor on their HR strategies. Successful team members are hands-on, have a high level of ownership, and are obsessed with giving our customers the best experience possible.
At the same time, they are able to balance a high touch, one-on-one approach with a layer of scaled initiatives to deliver value for different customer needs. While you will be mostly handling Dutch customers, there will be a mix of English speaking customers in your portfolio as well. This is an exciting career opportunity at a dynamic growth-stage scale-up where your contribution is directly visible at company level.
About the Team
Our Customer Success Managers are based in our New York, Paris and Amsterdam offices and our mission is to help our customers grow their teams and companies in the most efficient way. The key to unlocking this is building and maintaining a trusting relationship with our customers and together build a collaborative culture within their companies. We are not afraid to challenge the status quo to help our customers with their recruitment and HR strategies 💪. Working with a dynamic Customer Success team provides an environment where collaboration, innovation, and a proactive mindset are highly valued.
Your 12-month journey
The first 2-3 months you will spend focusing on learning everything there is to know about the Tellent Suite: Recruitee, Javelo and KiwiHR, understand the products, our processes, the teams, the customers and more. You will be working closely together with your onboarding buddy who will be at your side for questions, tips and tricks as well as the other team members. You will have received the first part of your portfolio and talked to your first customers!
After latest 3 months, you will have taken complete responsibility and ownership of your own portfolio, taken further steps in putting yourself on the map as a strategic advisor for your customers and started to learn more about the software and our product team.
After 1 year you have mastered your way in how we keep our customers happy by ensuring they get the full value from Recruitee. You have negotiated contracts, guided customers through their Key Account Journey, developed a deep understanding of our customers needs and had a huge impact by setting and completing goals together with the customers in your portfolio.
What you’ll do
- Manage a book of 80-100 mid-market customers assuming responsibility for these customers reaching their objectives with Tellent.
- Lead the commercial conversations related to renewals and most upsell opportunities.
- Negotiate contracts and close renewal agreements.
- Constantly assess your customers’ status through the help of tools and conversations to drive satisfaction, adoption, retention, and reducing churn.
- Identify new sales and business development opportunities, working with the sales and strategic account management team to capitalize on them.
- Develop a deep understanding of customer goals and needs.
- Master the Tellent software, working closely with the product team for feedback and future roadmap direction.
Job requirements
What you’ll bring to the team
- 1-2 years of experience in Customer Success or Account Management at a SaaS company.
- Fluent in English and Dutch, any other language is a bonus.
- You excel in managing a high-touch client portfolio and successfully navigate through all stages of the client's lifecycle
- Confident in a tech environment and comfortable with new software.
- Your excellent interpersonal skills instill the necessary confidence to progress effectively with clients and high-level executives, providing a great customer experience.
- Ability to identify and drive commercial opportunities, a sales background is beneficial.
- Empathetic and persuasive, with a strong mix of emotional intelligence and business savviness
- Any transferable skills that have been gained in client facing roles are welcomed
Why Tellent 💜
Flexibility to work from home in the Netherlands and from our beautiful canal-side office in Amsterdam
A chance to be part of and shape one of the hottest, most ambitious scale-ups in Europe
Work in a diverse and multicultural team
€1,500 annual training budget plus internal training
Pension plan, travel reimbursement, and wellness perks
25 paid holiday days
Work from anywhere for 4 weeks/year
An inclusive and international work environment with a whole lot of fun thrown in!
Apple MacBook and tools
€200 Home Office budget
We’ll save you the startup pitch of Friday beers and ping-pong. Visit our Instagram to check us out!
Tellent, a premier Talent Management Suite, enables People teams to improve the full employee lifecycle with a cutting-edge Applicant Tracking System, Human Resources Information System, and Performance Management Software – all in one place.
With 300+ talented employees operating from six global locations, we've empowered over 7,000 organizations across 100+ countries with our leading HR tech solutions – Recruitee, KiwiHR, and Javelo. We have a growing network of over 300 partners, all committed to one vision: guiding all People leaders to create a better world of work.
Have we caught your attention? ⚡️
If you’d like to be part of this incredible journey, please apply directly - we're looking forward to speaking to you!
If you have any questions reach out to Aleksandra, the recruiter responsible for this role, via email at aleksandra.gurskaite@tellent.com or LinkedIn for more information. We look forward to meeting you soon!
Tellent is an Equal Opportunity Employer. We celebrate diversity and welcome applications from underrepresented groups and encourage people of all backgrounds to apply. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, neurodiversity, or status as an individual with a disability.
Details
- Amsterdam, Noord-Holland, Netherlands
or
Details
- Amsterdam, Noord-Holland, Netherlands
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